The incumbent will be responsible for providing technical assistance and support to end-users, within the organisation. They play a crucial role in maintaining the smooth operation of hardware, software, and network systems, resolving technical issues, and ensuring user satisfaction. This position requires strong troubleshooting skills, excellent customer service, and a solid understanding of IT infrastructure.
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A bachelor’s degree in technology, Computer Science, related fields (or equivalent experience).
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Proven experience as an IT Support Specialist or similar role.
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Knowledge of computer hardware, operating systems (e.g., Windows, macOS), and software applications.
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Familiarity with networking concepts, protocols, and troubleshooting (e.g., TCP/IP, DNS, DHCP).
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Proficient in diagnosing and resolving hardware, software, and network issues.
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Excellent problem-solving skills and the ability to analyse and troubleshot technical problems.
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Strong customer service orientation and communication technical concepts to non-technical users.
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Familiarity with ticketing systems and service management practices.
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Ability to prioritize and manage multiple tasks in a fast-paced environment.
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The incumbent must support requests via phone, email, or in-person and resolve problems.
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The incumbent must install, configure, and troubleshoot computer hardware, operating systems, and software applications.
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The incumbent must provide technical support to end-users for hardware, software, and network-related issues.
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The incumbent must perform hardware and software upgrades, patches and installations.
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The incumbent must maintain activities, such as system backups, updates, and security checks.
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The incumbent must assist with troubleshoot and network-related configurations.
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The incumbent must escalate complex issues and ensure prompt resolutions.
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The incumbent must provide training and guidance to end-users on IT-related topics.
